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Your Statutory rights are not affected by any of the following store policies.
Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.
Return / Refund Policy
If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will give a full refund.
Goods must however, be returned unused, in their original packaging for a full refund to be made. If the goods are not this condition then we charge a restocking fee which takes into account the devaluation of the goods due to use/damage and an administrative cost.
If orders are cancelled before shipping, a full refund minus an administrative cost of 6% of the order value is given. This is to take into account bank charges that we have to pay to process the original payment.
Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
If you do not receive a product, you must let us know within 10 days of placing your order, otherwise we cannot send a replacement.
Uncollected Goods
If goods are returned to us as being undeliverable or uncollected from a depot, we will either a. refund the cost of the goods and not the shipping costs or b. resend them if the delivery charges are paid again.
Next Day Delivery
Goods will only be dispatched on the same day if ordered before 12:00AM.
Delivery Information
Delivery is charged at standard Royal Mail prices. Delivery time can vary according to the goods ordered, as some items are sourced from USA. Most of our goods are shipped same day; however, unless otherwise indicated, please allow 28 days for delivery.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly. We will endeavour to reply within 5 working days, when it will then be dealt with confidentially and effectively.
Product Disclaimer
Because many of our products are natural food supplements, the statements about the products have not been evaluated by the Food and Drug Administration. This independent distributor does not engage directly or indirectly in diagnosing, dispensing medical advice, or prescribing the use of any of our products as a treatment for disease or sickness. One should always consult a primary care physician/health practitioner of choice when considering supplementation for health purposes, especially when undergoing treatment for an existing condition. Pregnant individuals should also consult a physician before beginning supplementation.
Notice
The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner.
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