Welcome to energiseforlife.com the ulitmate wellbeing and health site.  To ensure that you have the most pleasurable experience possible please note our site, company and store policies, terms & conditions:

• Returns Policy
• Online Security
• Privacy Policy
• Competition Terms & Conditions
• Store Policies
• Product and Content Disclaimer

Products:
If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will give a refund of the cost of the goods less 6% transaction charge. The goods must be returned at your own cost.

Goods must be returned unused, in their original packaging for a refund to be made. If the goods are not this condition then we charge a restocking fee which takes into account the devaluation of the goods due to use/damage and an administrative cost.

Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

If you do not receive a product, you must let us know within 10 days of placing your order, otherwise we cannot send a replacement.

Event Tickets:
CANCELLATION POLICY : All event tickets are Non-refundable after payment or deposit has been paid. The value of unused ticket (s) can be applied toward the purchase of other events or products. If the customer chooses to return their ticket (s) and purchase another event or product, they will be responsible for the balance due if there is a difference in cost.

Faulty Products:
Faulty goods will be collected by ourselves (UK only) and forwarded to you after replacement/repair, during the product warranty period. Please note that with many products Energise For Life does not deal directly with warranties/repairs and will pass your details to, or ask you to contact the company that does. Repairs and replacements will be subject to that company's Terms and Conditions in such cases. However, the first point of contact should any problem arise is with us. If goods returned are found to be without faults, or if a fault is caused by damage or misuse, you will be responsible for paying our collection and subsequent delivery costs before they can be returned to you.

After the warranty period has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you.

Your Statutory rights are not affected by any of the following store policies.

Please see our terms and conditions for full details of our policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a cheque, but this will delay your order as we must wait for your funds to clear before we ship any merchandise.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly. We will endeavour to reply within 5 working days, when it will then be dealt with confidentially and effectively.

Product Disclaimer

Because many of our products are natural food supplements, the statements about the products have not been evaluated by the Food and Drug Administration. This independent distributor does not engage directly or indirectly in diagnosing, dispensing medical advice, or prescribing the use of any of our products as a treatment for disease or sickness. One should always consult a primary care physician/health practitioner of choice when considering supplementation for health purposes, especially when undergoing treatment for an existing condition. Pregnant individuals should also consult a physician before beginning supplementation.

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Security is the most significant concerns for both the shopper and the retailer during an online transaction and we have gone to great lengths to ensure our store is as secure as possibly by using the latest technology.

In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

Security As a Payment Service Provider, thousands of businesses outsource their transaction security to Protx. It is our top priority to ensure that transaction data is kept secure at all times.

Transaction Security

All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to Banks

Protx has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee Access

No individuals within Protx are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.

energiseforlife.com uses Protx to process all of its online transactions.

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We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.

We will also give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

- your name
- address
- phone number
- email address
- credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Cookies/ IP Address

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. We also use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Contact/Personal Information

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.

 - You can send email to us by visiting the Contact Page

 - You can visit the Mail List Page to un-subscribe

Correct/Update

This site gives users the following options for changing and modifying information previously provided. You can send email to us by visiting Contact Page

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

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These terms and conditions together with any specific rules set out in below are the Competition Rules ("Rules") and apply to competitions included on the www.energiseforlife.com website ("Competition"), or through any other means of communication between Energise UK and our customers, newsletter subscribers, forum members or blog readers.

By entering a Competition, entrants agree to be bound by these Rules.

 - The Competition is organised by Energise UK.

 - Rules specific to each Competition are displayed at www.energiseforlife.com/competitions.php web page . In the event of discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.

 - Energise UK reserves the right to cancel or amend the Competition, the Competition Notice or these Rules at any time without prior notice. Any changes will be posted either within the Competition Notice or these Rules. A copy of the Rules may also be obtained by sending a stamped addressed envelope to: Competition Rules, Energise UK, 20 Moulton Business Park, Scirocco Close, Northampton, NN3 6AP

 - In the event of any dispute regarding the Rules, Competition Notice, conduct, results and all other matters relating to a Competition, the decision of Energise UK shall be final and no correspondence or discussion shall be entered into.

Qualifying Entrants

 - To qualify to enter the Competition you must be a European Resident.

 - Employees of Energise UK or any company involved in the Competition or any advertising agency or web company connected with Energise UK or any such person’s subsidiary or associated companies, agents or members of their families or households, are not eligible to enter the Competition. Energise UK reserves the right to verify the eligibility of all entrants.

 - Additional eligibility requirements may apply to a specific Competition, e.g. a valid passport, visas and/or driver"s licence will be required if the Competition prize includes travel outside the United Kingdom and/or car hire.

 - By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete. By entering the Competition, you hereby warrant that all information submitted by you is true, current and complete.

 - Energise UK assumes that by using its site and entering the Competition (and you warrant that) either you have legal capacity to enter the Competition and agree to the Rules (i.e. that you are of sufficient age and mental capacity and are entitled to be legally bound in contract) or your parents have consented to your entry of the Competition and use of these Rules.

 - Energise UK reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of these terms and conditions.

 - In the event that any entrant is disqualified from the Competition, Energise UK in its sole discretion may decide whether a replacement contestant should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Rules.

Competition Entries

 - Only one entry per person per Competition and per address is allowed.

 - Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry.

 - Proof of posting cannot be accepted as proof of delivery. Energise UK cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.

 - Entrants should note that unless stated otherwise, Energise UK does not accept responsibility for the return of any Competition entries, including those consisting of artistic or other material.

Prizes

 - Prize winners will be chosen at random unless specified otherwise in the Competition Notice, from all qualifying entries within 28 days of the closing date specified in the Competition Notice. Tie-breakers will be judged by Energise UK and, if required by law, by an independent adjudicator. In all matters, the decision of the judge(s) and Energise UK shall be final and no correspondence or discussion shall be entered into.

 - Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification within the time stated therein may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published on the Energise UK website or you can write to Competition Prize Winners, Energise UK, 20 Moulton Business Park, Scirocco Close, Northampton, NN3 6AP naming the specific competition including a self-addressed stamped envelope for a list of winners.

 - Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.

 - Prizes are non-transferable and there is no cash alternative. Energise UK reserves the right to substitute prizes of equal or greater value at any time.

 - Prizes are awarded at Energise UK’s discretion and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.

 - Where a prize may not be appropriate for a younger contestant, the minimum age for entry will be stated in the Competition Notice and must be observed. Energise UK reserves the right to request written proof of age of any winner.

 - All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prize winner.

Intellectual Property Rights

 - In consideration of Energise UK agreeing to consider entrants to the Competition, each entrant hereby assigns to Energise UK the complete copyright and all other rights in any entry, which shall be for the full period of copyright. Energise UK shall be free to assign such rights to third parties.

 - Furthermore, any information submitted by you must be personal to and relate specifically to you. You hereby warrant that the information which you submit and/or distribute will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. If relevant, Energise UK reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove the same.

Liability

 - Energise UK cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the competition or as a result of accepting any prize. Energise UK is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any web site, or any combination thereof, including any injury or damage to entrant’s or any other person's computer or mobile telephone related to or resulting from participation or downloading any materials in the Competition. Nothing shall exclude Energise UK’s liability for death or personal injury as a result of its negligence.

Data Protection and Publicity

 - Winners may be requested to take part in promotional activity and Energise UK reserves the right to use the names and addresses of winners, their photographs and audio and/or visual recordings of them in any publicity.

 - Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual?s prior consent.

Jurisdiction

 - The Competition and the terms and conditions of this agreement will be governed by English law.

How to contact us

 - You can contact us in relation to any competition by writing toEnergise UK, 20 Moulton Business Park, Scirocco Close, Northampton, NN3 6AP.

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Product Disclaimer

Because many of our products are natural food supplements, the statements about the products have not been evaluated by the Food and Drug Administration. This independent distributor does not engage directly or indirectly in diagnosing, dispensing medical advice, or prescribing the use of any of our products as a treatment for disease or sickness. One should always consult a primary care physician/health practitioner of choice when considering supplementation for health purposes, especially when undergoing treatment for an existing condition. Pregnant individuals should also consult a physician before beginning supplementation.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly. We will endeavour to reply within 5 working days, when it will then be dealt with confidentially and effectively.

Notice

The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner.

IMPORTANT

It is essential to remember that none of the Energise for Life employees or directors are:

• a doctor
• a dietitian
• a medical professional
• a journalist
• a therapist

Only opinions based upon our own personal experiences or information detailed in medical/academic journals or other publications is cited.  WE DO NOT OFFER MEDICAL ADVICE or prescribe any treatments.  This refers to any form of conversation between Energise for Life and our customers.

For any health or medical issues - you should be talking to your doctor - not taking our advice.

Notice

The information on this website is for informational and educational purposes only. It is not an attempt by the writers or publisher to diagnose or prescribe, nor should it be construed to be such. Readers are hereby encouraged to consult with a licensed health care professional concerning the information presented, which has been received from sources deemed reliable, but no guarantees, expressed or implied, can be made regarding the accuracy of same. Therefore, readers are also encouraged to verify for themselves and to their own satisfaction the accuracy of all reports, recommendations, conclusions, comments, opinions, or anything else published herein before making any kind of decisions based upon what they have read. If you have a medical condition, please consult your medical practitioner.

Alkaline Lifestyle Course Disclaimer

Before starting any weight loss or reduction programme, you should make sure that you are not underweight and in any event, we advise you to seek medical advice before beginning any weight loss programme.

The Alkaline Lifestyle Course provides advice on diet and is intended to assist users in relation to weight loss and to achieve a healthy diet.  Energise UK Ltd is not a medical organisation and we cannot give medical advice or make any diagnosis.

The material on our site or which is made available via our site is intended to be used as a general guide in relation to diet and weight loss.  We do not provide medical advice or emotional support or assistance on an individual basis or feedback on any information submitted or posted on our site by you.

The material on our site is for information and educational purposes only.  You should consult with registered medical practitioners or healthcare professionals concerning the information presented. 

Information has been compiled from sources that we deem reliable but no guarantee either expressed or implied is made regarding the accuracy of the same.  It is your responsibility to verify to your own satisfaction the provenance of the information supplied before making any decision based upon the information. 

If you have any pre-existing medical condition, we advise you to consult your doctor before taking part in the Alkaline Lifestyle Course.
Your participation in the course will be subject to our standard terms of business.

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